Shopping Bag

Customer Service

SHIPPING & RETURNS  
How we determine rates • Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions.
• Chargs are calculate before taxes.
• All order are subject to verification.
• Not subject to special offers.
 
    Standard Delivery  
• Order usually arives within 7-10 business days (for in-stock items).  

MERCHANDISE SUBTOTAL

VIA SURFACE

$ 0.00 - 25.00

$ 4.95

$ 25.01 - 40.00

$ 6.95

        

$ 40.01 - 55.00

$ 8.95

$ 55.01 - 75.00

$ 10.95

$ 75.01 - 100.00

$ 13.95

$ 100.01 - 125.00

$ 15.95

$ 125.01 - 150.00

$ 17.95

$ 150.01 - 250.00

$ 18.95

$ 250.01 - 400.00

$ 19.95

Over 400.00

5.5% of merchandie subtotal

  
                                                 Express Delivery  
• Available for in-stock items only.
• Not available for P.O. Boxes or APO/FPO addresses.
• All orders are subject to verification.
DELIVERY METHOD  
Next Business Day Express     Add $15.95 to Standard Ground charges  
Next business day delivery for orders placed by 3 P.M. EST Monday-Friday.
Allow one additional day for Hawaii and Alaska
To check availability for your ZIP code, please call UPS at 1.800.742.5877
2nd Business Day Express    Add $10.95 to Standard Ground charges.
Delivery within 2 business days for orders placed by 3 P.M. EST Monday-Friday.
3rd Business Day Express   Add $5.95 to Standard Ground charges
Delivery within 3 business days for orders placed by 6 P.M. EST Monday-Friday.
   Saturday Delivery Add $23.95 to Standard Ground charges
Saturday delivery for orders placed by 3 P.M. EST Friday
To check availability for your ZIP code, please call UPS at 1.800.742.5877
 
APO and FPO Addresses
All packages sent via United States Postal Services
Order will usually arrive within 21 business days (for in-stock items only)
 
 
Standard Delivery to Canada
Order usually arrives within 10-14 business days (for in-stock items).
When you place an order with BrazilianActivewear.com, you authorize our customs broker to act as your agent with customs and Revenue Canada to clear merchandise and process all duties and taxes.
BrazilianActivewear.com will handle all merchandise returns and refund claims on your behalf. By waiving and transferring your right to receive the refund of duties and taxes to BrazilianActivewear.com's customs broker, we can refund the duty and taxes quickly and directly to you.
   

MERCHANDISE SUBTOTAL

VIA SURFACE

$ 0.00 - 50.00

$ 10.95

$ 50.01 - 75.00

$ 15.95

$ 75.01 - 100.00

$ 17.95

$ 100.01 - 125.00

$ 19.95

$ 125.01 - 175.00

$ 20.95

$ 175.01 - 250.00

$ 21.95

$ 250.01 - 350.00

$ 22.95

Over 350.00

8% of merchandie subtotal

 
Express Post Surface  
Add $5.95 to Standard Ground Delivery.
For in-stock items only.
Delivery within 3 business days from point of customs clearance.
All orders are subject to verification.
  
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. No sale is final.  
  
How to return/ exchange A return and exchange form is enclosed with every package. Click here for a printable return and exchange form.
Please fill out the return section of the form completely and enclose it with the item(s) you are returning.
Please indicate if you would prefer to receive a refund, or make an exchange for another size, color or item.
If you are exchanging merchandise, please fill out the exchange portion on the back of the form.
Shipping and handling fees are not refundable.
If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
   
   
return address Please send your package, including your return and exchange form
( click here for a printable return and exchange form), via a prepaid, insured, traceable method to ensure a safe and documented delivery.
  United States and Canada:
  Brazilian Activewear LLC
30 Vesey Street, 2nd Floor
New York, NY 10007
U.S.A.
   
   
returns, other shipping info Shipping and handling fees are not refundable.
A credit will be issued as soon as we receive and process your return.
Refunds for items returned within two weeks of the purchase date will be credited in the same form as the original payment type.
Please allow up to two billing cycles for a refund to appear on your credit card statement.
Special offers may be subject to reduction by a return/exchange or cancellation.
 
                                          *download Adobe Acrobat Reader to view the exchange form.

 

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